ISO Quality System

Since 2008 the Institute has had a quality management system certified by SGS Adriatica d.o.o., a member of the world's leading certification company SGS Group. The Institute is successfully implementing and improving the quality management system through three audits of ISO 90111 standards:

ISO 9001:200   ISO 9001:2008   ISO 9001:2015

Recertification according to the latest audit of standard ISO 9001:2015 was carried out in 2016.
Through the quality management system the Institute defines and describes all of its business processes and dependences to all participants and interested parties according to the context of its business and social activities. With a number of procedures and instructions the Institute describes, leads, monitors, analyses and is improving its processes:

  • QP Management of documents and records
  • QP Drafting and issuing of procedures and working instructions
  • QP Internal audit
  • QP Management of non-compliant products
  • QP Corrective and preventive actions
  • QP Risk assessment procedure
  • WI Measuring the level of user-client satisfaction
  • WI Information activities and data protection
  • WI Internal communications
  • WI Procedure of drafting spatial development plans of municipalities and cities
  • WI Procedure of drafting opinions about spatial-planning documents of regional and local levels
  • WI Preparation of building land for the constructions of country significance
  • WI Establishment of GIS database of spatial plans of municipalities and cities
  • WI Communication with the user
  • WI Project monitoring
  • Resolution about the method of drafting opinions about the compliance of spatial plans
  • Instructions for the drafting of a spatial development plan of a municipality/city
  • and others

According to the accepted ISO 9001:2015 quality system manual in the implementation of the standards the Institute plans and applies the processes of monitoring, measuring, analysing and improvement of the processes that are necessary for:

  • the demonstration of the compliance of services in all working processes through internal audits and statistics,
  • ensuring the compliance of the quality management system through the external audits of certification companies,
  • the continuous improvement in the efficiency of the quality management system:

by the assessment of interested parties and the context in which the Institute operates
by the assessment and treatment of risks which influence the business of the Institute
the records, analysis and processing of non-compliance,
corrective activities,
measuring the level of user satisfaction,
periodical evaluations of the quality system by the Administration.

What is more important to the Institute is the constant improvement of the business system in a way that it is monitors, analyses, verifies, and that improvements are proposed. In this part of the implementation of the system, all the employees of the Institute are included.