Since 2008 the Institute has had a quality management system certified by SGS Adriatica d.o.o., a member of the world's leading certification company SGS Group. The Institute is successfully implementing and improving the quality management system through three audits of ISO 90111 standards:
ISO 9001:200 ISO 9001:2008 ISO 9001:2015
Recertification according to the latest audit of standard ISO 9001:2015 was carried out in 2016.
Through the quality management system the Institute defines and describes all of its business processes and dependences to all participants and interested parties according to the context of its business and social activities. With a number of procedures and instructions the Institute describes, leads, monitors, analyses and is improving its processes:
According to the accepted ISO 9001:2015 quality system manual in the implementation of the standards the Institute plans and applies the processes of monitoring, measuring, analysing and improvement of the processes that are necessary for:
by the assessment of interested parties and the context in which the Institute operates
by the assessment and treatment of risks which influence the business of the Institute
the records, analysis and processing of non-compliance,
measuring the level of user satisfaction,
periodical evaluations of the quality system by the Administration.
What is more important to the Institute is the constant improvement of the business system in a way that it is monitors, analyses, verifies, and that improvements are proposed. In this part of the implementation of the system, all the employees of the Institute are included.
The Institute for Physical Planning of Primorje-Gorski Kotar County Public Institution
Splitska 2/II, HR-51000 Rijeka
Phone: 051/ 351 600, 351 772, Fax: 051/ 212 436
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